Refund policy

At BarbieLush, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns and Exchanges Due to the nature of certain products sold by BarbieLush, we generally do not accept returns, exchanges, or refunds for products that have been successfully delivered, except in cases where the product received is damaged, defective, incorrect, missing, or materially different from the product ordered.

Return Request Timeline If you receive a damaged, defective, incorrect, missing, or materially different product, you must raise a return, replacement, or refund request within 7 days from the date of delivery.

Requests submitted after 7 days from the delivery date may not be eligible for review or processing.

Mandatory Unboxing Video An unboxing video is mandatory for return, replacement, or refund requests involving damaged, defective, missing, or incorrect products.

The unboxing video should clearly show the package from the time it is received and opened, including the outer packaging, shipping label, product, and any visible damage or discrepancy.

Requests submitted without a valid unboxing video may not be accepted or may be subject to additional verification.

Eligibility for Returns and Refunds To qualify for a return, replacement, or refund, the product must be unused and in the same condition in which it was received. The product should be returned with its original packaging, tags, accessories, manuals, and complimentary items, where applicable.

The product must not show signs of misuse, accidental damage, modification, improper handling, or wear caused after delivery.

BarbieLush may request supporting photographs, videos, order details, or other information to verify the claim before approving a return, replacement, or refund.

Non-Eligible Returns Returns, refunds, or exchanges will generally not be accepted for change of mind after purchase, incorrect product selection by the customer, products that have been used, damaged, altered, or mishandled after delivery, requests raised after the specified return window, or claims submitted without sufficient evidence of damage, defect, incorrect delivery, or another eligible issue.

Due to hygiene and safety considerations, certain intimate, lingerie, bodywear, or personal-use products may be non-returnable once delivered, opened, or used, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

Return Verification Once a return, replacement, or refund request is submitted, BarbieLush may review the submitted information and supporting evidence. Approval of a request is subject to verification and the terms of this policy.

If a return is approved, we will provide instructions regarding the return process. Customers should not send products back without receiving return instructions from BarbieLush.

Refund Processing Once your return or refund request has been reviewed and approved, the refund will generally be processed to the original payment method used during the purchase.

For prepaid orders, refunds are generally processed within 3–5 business days after approval. The actual time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

For Cash on Delivery orders, where a refund is approved, BarbieLush may request appropriate bank account or payment details to process the refund.

Shipping Charges Unless required otherwise under applicable law, original shipping charges may not be refundable. Any additional return shipping arrangements will be communicated to the customer where applicable.

Order Cancellation If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests are subject to the status of the order.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

Policy Updates BarbieLush reserves the right to modify, update, or revise this Return & Refund Policy from time to time. Any changes will become effective upon publication of the updated policy on our website.

We encourage customers to review this page periodically for the latest information.

Contact Us If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us at:

BarbieLush
Email: support@barbielush.in
Website: www.barbielush.in